Describe a situation where you had to balance short‑term growth metrics with long‑term customer satisfaction, and explain how you aligned your strategy with the company’s value of customer obsession.

STAR + step‑by‑step strategy (120‑150 words, no story)

I once managed a high‑velocity acquisition push that drove a 30% lift in new users. However, post‑launch analytics revealed a 15% spike in churn within the first month, indicating a misalignment with our customer‑obsession value. I convened cross‑functional stakeholders, applied the CIRCLES framework to prioritize user pain points, and redesigned the onboarding funnel to include personalized tutorials and proactive support. This shift reduced churn from 15% to 5% while sustaining a 25% growth in active users. The initiative demonstrated that short‑term metrics can be harmonized with long‑term customer health by embedding customer feedback loops into the growth strategy.